Data Deletion Policy

At tezway, we believe that protecting your personal information is an essential part of building trust. We respect your privacy and provide a clear process for requesting the deletion of personal data associated with our platform and services.

This Data Deletion Policy explains how individuals, businesses, and authorized account holders can request the removal of their information from tezway, including data related to CRM operations, team collaboration, and supported third-party integrations.

Your Right to Request Data Deletion

You may request the deletion of your personal information when it is no longer required for the purposes for which it was collected, or where deletion is otherwise permitted or required by applicable law.

Deletion requests may relate to account information, personal profiles, connected integrations, and other identifiable information processed through our services.

How to Request Data Deletion

To submit a data deletion request, please follow these steps:

  1. Send an email to support@tezway.com.
  2. Use the subject line Data Deletion Request - tezway.
  3. Provide the information needed to identify your account and the data you wish to delete.
  4. Our support team will review your request and may contact you to verify your identity or authority.
  5. Following verification, we will assess and process your request in accordance with applicable legal and contractual requirements.

Information to Include in Your Request

  • Your full name.
  • Your registered email address or phone number.
  • Your organization or workspace name, if applicable.
  • The type of data you want deleted.
  • Whether you are requesting account deletion, removal of specific information, or deletion of data associated with an integration.

Important: Never include your password, authentication codes, access tokens, or other sensitive login credentials in your deletion request.

You do not need to sign in to tezway to submit a deletion request by email.

What Information Can Be Deleted?

Depending on your account, role, and the services you use, a verified deletion request may cover the following categories of personal information:

  • Account Information: Names, email addresses, phone numbers, profile details, and account-related information.
  • CRM Data: Personal information included in leads, contacts, customer records, notes, and related activities.
  • Communication Data: Personal information contained in stored messages, conversations, and attachments.
  • Team and HR Data: Employee profiles, attendance information, task activity, and related records, subject to organizational authority and retention obligations.
  • Integration Data: Personal information and connection-related records associated with supported third-party services, including Meta and WhatsApp Business.

How We Process Deletion Requests

1. Request Review

Our support team reviews the information provided to identify the relevant account, workspace, and requested data.

2. Identity and Authorization Verification

We may request reasonable verification to help prevent unauthorized deletion of information. Business or workspace data may require authorization from the relevant account owner or administrator.

3. Data Deletion

Following verification and approval, eligible information will be deleted or de-identified from applicable active systems, subject to legal, security, and contractual requirements.

4. Request Confirmation

We will communicate the outcome of your request, including any applicable limitations or information that must be retained.

Business and Organization-Owned Data

tezway supports multiple businesses and organizations through separate workspaces. Certain records, including customer leads, employee information, and business communications, may be controlled by the organization using our services.

If your information is held within another organization's workspace, you should contact that organization directly. You may also contact tezway support, and we will review how the request should be handled in accordance with the relevant organization's instructions and applicable law.

Data Retention and Exceptions

Some information may need to be retained where necessary to meet legal obligations, maintain security, investigate misuse, resolve disputes, or establish and defend legal claims.

Information contained in system backups may remain temporarily until the applicable backup retention or deletion process is completed. Such information is subject to appropriate access restrictions.

We aim to process verified requests without unnecessary delay. The time required may depend on the type of information, verification requirements, and applicable legal or contractual obligations.

Meta and WhatsApp Business Data Deletion

tezway supports integrations with Meta platforms, including the WhatsApp Business Platform. Businesses may use these integrations to manage conversations, customer inquiries, and messaging workflows.

If you have connected a Meta account, Facebook account, or WhatsApp Business integration to tezway, you may request deletion of eligible personal information associated with that connection.

How to Request Deletion of Meta-Related Data

  1. Send an email to support@tezway.com.
  2. Use the subject Meta Data Deletion Request.
  3. Provide your registered email address, relevant business or account name, and the integration involved.
  4. Specify that you want eligible Meta-related personal information held by tezway deleted.
  5. Our team will review and process the request following the necessary verification.

Removing tezway from Meta

Where applicable, you can also review and remove connected applications through your Facebook account's Settings & Privacy area under Apps and Websites, or through the relevant Meta Business integration settings.

Removing an integration may revoke future access but does not necessarily delete information previously stored by tezway. To request deletion of stored information, please follow the email instructions above.

Important Third-Party Data Limitations

Deleting data from tezway does not automatically delete information independently stored or controlled by Meta, WhatsApp, other connected services, or communication recipients.

Information held by third-party providers remains subject to their respective policies and applicable laws. Users may need to contact those providers separately to request deletion of information under their control.

Account Closure and Deletion

If you wish to stop using tezway entirely, you may request account closure and deletion of eligible associated personal information by contacting our support team.

Account closure and data deletion may affect access to CRM records, stored communications, business workflows, and related services. Where a request concerns an organization-owned workspace, appropriate authorization may be required.

Contact Our Privacy Support Team

If you have questions about this policy or wish to request the deletion of your personal information, please contact:

Platform: tezway
Email: support@tezway.com
Website: www.tezway.com

For additional information about how we handle personal information, please review our Privacy Policy.

Last Updated: November 2, 2026